Business Process Monitoring

What we offer
Alongside our core business ? testing and simulation solutions for continuous integration in complex IT environments ? we also provide solutions for business process monitoring. In addition to controlling and monitoring current business processes, we can simulate changes in business volumes to provide performance forecasts, shown using appropriate business indicators.

Which problems can we solve?
Business process monitoring (BPM) is part of the top architecture level of end-to-end service management. BPM creates the transparency required to control your business processes by allowing you to plan resources for processing your business cases. BPM provides the answer to the key question:
What business volume can be managed with the limited technical and personnel resources within a specified time frame?

How should we proceed?
Together with our customers, we define the business transactions to be mapped with an appropriate umbrella workflow and the corresponding key figures, according to requirements, for:

  • Product development, service provision from quotations through to commissioning and portfolio management, for example.
  • Integration of existing detailed processes, including their deliverables at interfaces for the business case, in close cooperation with the customer.
Benefits of this approach
We select and define the business process and specify the business indicators on an individual basis with the customer. The existing detailed processes remain valid. The implementation of BPM ensures that the results can be directly interpreted and information regarding performance (PLAN/ACTUAL/forecasts) based on the simulated business volumes is available and can be used directly.

Importance of BPM
The need to enhance Service Management at the business processes level of business processes is rapidly becoming more important. BPM provides key information regarding utilisation and deadline compliance for general business processes, and does so as part of the management cockpit. The BPM data model creates a framework for strategic, tactical and operational management.

How does the customer benefit exactly?
For the most part, sophisticated process landscapes are available, and workflows are available for many detailed processes. However, there are no ?umbrella processes? for complete business cases ? BPM fills this gap. It provides the management information required to control the business with regard to volumes and deadlines. Transparency in business processes ? the basis for competitive advantages and increased efficiency.